Sergei Penkov Consulting & Education – Management & HR Consulting

Management
consulting

Solving specific problems
of the organization through
education

Studying and improving
the customer experience and
creating the most comfortable
service possible

ОСТАВИТЬ ЗАЯВКУ

Professional solutions
for management tasks
of any scale

Optimization of management
systems to achieve the key
goals of the organization

Solving specific problems
of the organization through
education

Service design

Studying and improving
the customer experience and
creating the most comfortable
service possible

Optimization of management
systems to achieve the key
goals of the organization

Designing services, products, and processes that
are people-oriented and harmoniously integrated
into their lives

Solving specific problems
of the organization through
education

Education

Optimization of management
systems to achieve the key
goals of the organization

Studying and improving
the customer experience and
creating the most comfortable
service possible

Unique educational solutions for specific
situations and requests

Management
consulting

Professional solutions
for management tasks
of any scale

Service design

Designing services, products, and processes that are people-oriented
and harmoniously integrated
into their lives

Education

Unique educational solutions
for specific situations and requests

I help organizations transform operational complexity into scalable growth. With 16 years of leadership experience, I build systems where human potential meets cutting-edge technology.

Proven Track Record:

Enterprise Scaling: Built a Corporate Academy for a major metropolitan infrastructure entity, overseeing the development of thousands.
FinTech Innovation: Founded a specialized training hub for a top-tier financial group with an extensive regional network.
Service Excellence: Established the first nationwide Service Design community for complex service systems (370+ practitioners).

I help organizations transform operational complexity into scalable growth. With 16 years of leadership experience, I build systems where human potential meets cutting-edge technology.

Proven Track Record:

Enterprise Scaling: Built a Corporate Academy for a major metropolitan infrastructure entity, overseeing the development of thousands.
FinTech Innovation: Founded a specialized training hub for a top-tier financial group with an extensive regional network.
Service Excellence: Established the first nationwide Service Design community for complex service systems (370+ practitioners).

years in leadership positions

years in staff training and development

0 +

conducted training sessions

0 +

a person taught

MISSION

Developing leadership skills and optimizing business processes through top-level consulting expertise and innovative educational programs

Who I work with and what kind of requests I handle

Every day, managers face problems. And I know how to solve them

Owners and top managers of small and medium-sized businesses

– 01 –

Developing a company strategy based on objectives

– 02 –

Business optimization and/or scaling

– 03 –

Launching and managing organizational change in a company

Government authorities

– 01 –

Implementation of a customer-centric approach in government agencies using service design methodology

– 02 –

Development and implementation of educational programs (leadership, management, service design)

Individual entrepreneurs and startups

– 01 –

Business diagnostics and correlation of its results with the entrepreneur’s vision/expectations

– 02 –

Development of customized programs for required changes

– 03 –

Improving the skills of the team and/or entrepreneur to the required level

Middle managers

– 01 –

Assistance in solving current functional tasks (management, sales, HR)

– 02 –

Systematic competency improvement programs tailored to the company’s current tasks

Services worldwide

It doesn’t matter what country you or your business is in. I have extensive experience running online projects.

I provide services to all countries around the world

MISSION

Who I work with and what kind of requests I handle

Owners and top managers of small and medium-sized businesses

Government authorities

Individual entrepreneurs and startups

Middle managers

Services worldwide

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